Support 2018-04-17T14:21:28+00:00
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Our Support Plans provide software updates, upgrades, and the technical support you need to ensure your IT environment runs smoothly.

All our customers will be supported by a free basic level of assistance and we also offer a full range of additional support formulas; guaranteeing you receive the very best support possible.

LOG IN to Service Desk

To access the Service Desk account you will be required to enter your details. The Service Desk account is created by subscribing to one of the maintenance support plans among Basic, Silver, Gold and Platinum.

Email Ticket

Open your support ticket here.
A member of Kriu’s staff will be assigned to your ticket. It’s a free service and will not require a maintenance support subscription plan.

Email us

Can we help you with a
support-related issue?

Software Support Maintenance Plans

FREE

  • Support hours open 8 hrs, five days a week
  • Email ticket creation
  • Best effort SLA

BASIC

  • Support hours open 8 hrs, five days a week
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 4-day response time
  • Quarterly early updates
  • Annual early upgrade

SILVER

  • Support hours open 12 hrs, five days a week
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 2-day response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

GOLD

  • Support hours open 12 hrs, seven days a week
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 2-day response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

PLATINUM

  • Support hours open 24/7
  • Email ticket creation
  • Service Desk ticket creation
  • Service Desk Account
  • 4-hour response time
  • Quarterly early updates
  • Annual early upgrade
  • Quarterly update installations
  • Annual upgrade installation

With Kriu, you can choose the support system that is right for you and your company. You only pay for what you need.

Request a quote